Proud of our Quality

	How are we doing? ERMI sought feedback from customers via participation in a brief survey. The survey presented the following questions for evaluation:
	How do you rate ERMI's pricing for services rendered? Do you feel ERMI's chain-of-custody forms are adequate? How helpful & courteous are ERMI's customer service, field service, business development and accounting departments? How would you rate the knowledge of ERMI's staff? How responsive is ERMI to customer service requests? How is ERMI's knowledge of the current regulations? How accurate are ERMI's turnaround times? Are samples picked up in a timely manner? How do you rate the quality of ERMI's data? How responsive is ERMI to your wastewater sampling needs? How do you rate ERMI's technical support?
	As well as the following exploratory questions;
	Would you like to be contacted to discuss results of this survey? How often do you require weekend laboratory services? How often are pick-up services needed after 5:00 p.m.?

The overall response from the survey was excellent!

We garnered a 33% return reply rate.
90% of our customers feel ERMI's pricing is reasonable.
85% feel our chain-of-custody forms are adequate.
85% of our customers said ERMI’s customer service department is very helpful and responsive.
88% feel the readability of our reports are clear and concise and our staff is very knowledgeable.
85% ranked our accounting and field service departments as very helpful and responsive.
84% said ERMI is very responsive to customer service requests.
91% said ERMI's staff has a very good knowledge of the current regulations, and our business development department is very helpful and responsive.
94% noted our turn-around times as accurate.
93% feel samples are picked up in a timely manner.
99% of our customers feel ERMI's data is satisfactory or better!

*A majority of our customers chose not to be contacted directly to discuss the results of our survey.

*Weekend laboratory services and pick-up services after 5:00 p.m. are needed from approximately 7% of the customers who responded to our survey.